Cancellation Policy

Last Updated: October 2, 2026

We understand that plans change. AGoodPick.com is owned and operated by TNQ Printlyra LLC.

Guaranteed 24-Hour Cancellation Window

You may request cancellation within 24 hours of placing an order. A request received by AGoodPick during this period will be accepted, even if our support team reads or answers it after the 24-hour window has passed. We use the time your request reaches our support mailbox to determine eligibility. An approved cancellation during this period receives a full refund to the original payment method.

Requests After 24 Hours

You may still ask to cancel or modify an order after the first 24 hours, but cancellation is no longer guaranteed. We will check its current fulfillment status and confirm whether the requested change is still possible. Print-on-demand and customized items may already be in design preparation, printing, customization, or production. Once work has started, cancellation may no longer be possible even if the parcel has not shipped. We do not currently impose a separate cancellation or production fee.

An order already handed to a shipping carrier generally cannot be recalled or canceled. If this happens, contact us and we will explain whether any other assistance is available under our Refund & Return Policy.

Order Changes

For changes to a delivery address, item, color, size, or customization detail, email us promptly at support@agoodpick.com. Requests made during the first 24 hours have the best chance of being completed. We will check what is possible at the time of your request and confirm the outcome. A change request is not complete until we confirm it.

Cancellation by AGoodPick

We may need to cancel an affected item or order because of unavailable inventory, production or supplier issues, a material pricing error, payment verification problems, suspected fraud, customer-submitted content that cannot lawfully or technically be produced, or another issue preventing reasonable fulfillment. If information from you is needed, we will attempt to contact you by email. If the issue cannot be resolved, we will cancel the affected item or order and refund the applicable amount.

Refunds for Canceled Orders

We initiate an approved cancellation refund to the original payment method within 24 hours. For payments processed through Shopify Payments, the refunded amount may take up to 10 business days to reach you, depending on your bank or card issuer. Contact us if it has not arrived after this period. The payment provider and financial institution control the final posting time.

How to Request Cancellation

Email support@agoodpick.com, include your order number, and clearly state whether you want to cancel or modify your order. Requests can be submitted 24 hours a day, seven days a week. A delayed support response does not remove your guaranteed cancellation right if your email was received within 24 hours of placing the order.