FAQ

Last Updated: October 2, 2026

These answers summarize AGoodPick's ordering, shipping, and support policies. For full details, read the policies linked from the website footer.

1. How long does delivery take?

Delivery estimates combine processing and shipping transit. Sneakers take 1–3 business days to process. With Standard Shipping, transit is 12–17 business days, for an estimated total of 13–20 business days. Eligible sneakers with Fast Shipping have 8–10 business days of transit, for an estimated total of 9–13 business days. Print-on-demand clothing takes 3–5 business days to produce and check. Standard Shipping transit is 12–17 business days, for an estimated total of 15–22 business days; Fast Shipping transit for eligible items is 1–3 business days, for an estimated total of 4–8 business days. Business-day estimates exclude weekends and applicable public holidays. See our Shipping Policy for delay information.

2. How much does shipping cost? Is Fast Shipping available?

Standard Shipping costs a flat $5.99 per order, regardless of the number of items.

Fast Shipping costs a flat $19.99 per order and is available for eligible products and delivery addresses.

Fast Shipping availability depends on the items in your cart. The available shipping methods and final shipping charges are displayed at checkout before you place your order.

3. Where do your products ship from?

We use multiple suppliers and production partners. Depending on the item, shipping method, and assigned factory, a parcel may ship from the United States, Hong Kong, or China. Print-on-demand apparel sent by Standard Shipping often ships from China. The Montana business address is a contact address and should not be used as a return address without our instructions.

4. Will all items in my order arrive together?

Not necessarily. Items may be produced or stocked by different partners and shipped in separate parcels, each with its own tracking number and arrival date.

Splitting an order into multiple packages does not result in additional shipping charges after checkout. The applicable flat-rate shipping fee is displayed before you complete your purchase.

5. Can I cancel or change an order?

Email support@agoodpick.com with your order number. Cancellation requests received within 24 hours of placing the order are accepted for a full refund, even if we reply after that period. Later cancellation or changes depend on the stage of production and shipping. An item already given to a carrier generally cannot be canceled. See the Cancellation Policy.

6. What if I entered the wrong shipping address?

Contact us immediately at support@agoodpick.com with your order number and the correct address. We will try to update it if the order has not progressed too far. A carrier may be unable to change the address after dispatch. We will review a returned or undeliverable parcel and explain any available reshipment and associated actual shipping cost before proceeding.

7. What if my item arrives damaged, defective, or incorrect?

Email support@agoodpick.com within 14 days of delivery of the affected item. Include your order number, an explanation, and clear photos. We may ask for additional evidence. If we confirm an error for which we or our fulfillment partners are responsible, you may choose a full refund for the affected product or a free replacement. A return often is not needed when photos or video establish the issue. If we require a return, we provide instructions and cover the approved return shipping cost. The 14-day period does not limit non-waivable legal rights.

8. Can I return an item if I chose the wrong size or changed my mind?

Contact us promptly if the order has not shipped; a change or cancellation may still be possible. After shipment, we do not generally offer a return or refund solely for a customer-selected wrong size, wrong product, or change of mind. We may review unusual circumstances case by case. If we sent the wrong size or the product does not match the applicable description, contact us under the Refund & Return Policy. For a claimed sneaker sizing discrepancy, we may ask for a photo of the removable insole laid flat beside a ruler. If the insole is fixed, use a flexible measuring tape inside the shoe instead. Please also photograph the size label; do not force out a fixed insole.

9. How long does a refund take?

After approving a refund, we initiate it to the original payment method within 24 hours. For a payment processed through Shopify Payments, it may take up to 10 business days for the refunded amount to reach you, depending on your bank or card issuer. If it has not arrived after this period, contact us so we can investigate. Initiation and the appearance of funds in your account are different events.

10. Will I pay customs charges, and how can I get help?

Under our Shipping Policy, you should not be asked to pay an extra customs or import charge upon delivery. If a carrier requests one, contact us before paying so we can investigate. For any order, product, privacy, or delivery question, email support@agoodpick.com or call +1 484 298 9339. Requests can be submitted at any time; we aim to respond within 24 hours.