Refund policy

Last Updated: October 2, 2026

We want you to receive the product you ordered in acceptable condition. This policy explains how to report a problem and how we handle eligible refunds, replacements, and returns. AGoodPick.com is owned and operated by TNQ Printlyra LLC.

Report a Product Problem Within 14 Days

Please contact support@agoodpick.com within 14 days after the affected item is delivered if it is defective, arrives damaged, is materially different from what you ordered, is the wrong item because of an error by AGoodPick or a fulfillment partner, or has another issue caused by our fulfillment process. For separately delivered items, the reporting period is measured from the delivery date of the affected item.

Send your order number, a clear description of the issue, and photographs showing the product and problem. We may reasonably request additional photographs, video, packaging images, measurements, or other evidence needed to review the claim. We aim to review a claim within 2–3 business days after receiving the information reasonably needed for assessment; complex claims may take longer, and we will keep you informed.

The 14-day reporting period is our standard support window; it does not limit rights that cannot be waived under applicable law.

Sneaker Size Claims

If you believe a sneaker's physical size or measurements do not match the ordered size or applicable product information, contact us with your order details. For a removable insole, the clearest evidence is a photograph of the insole taken out of the shoe and laid flat on a level surface beside a ruler, with its heel-to-toe length and width clearly visible. If the insole cannot be removed, please use a flexible measuring tape along the inside footbed from the heel toward the toe and photograph the measurement clearly. Please also photograph the shoe's size label. Do not force out a fixed insole or damage the shoe to take a measurement. We will review the evidence alongside the ordered size, applicable size chart, and product specifications, and may ask for another photograph if a measurement is unclear.

Confirmed Seller-Side Errors

If we confirm a defect, damage, wrong item, or other error for which AGoodPick or its fulfillment partners are responsible, you may choose a full refund for the affected product or a free replacement. We will not charge additional product or shipping fees for an approved replacement.

Photographs or video may be sufficient to verify the issue, in which case a return will not be required. If a physical return is necessary, we will provide instructions and cover the approved return shipping cost. Please do not return an item without contacting us first, and do not send it to our Montana business address unless we provide that address in specific return instructions. A return is not automatically required to make an eligible claim.

Wrong Size Chosen or Change of Mind

If you selected the wrong size or product, or changed your mind, contact us as soon as possible. Before fulfillment progresses, an order change or cancellation may be possible under our Cancellation Policy. After shipment, we do not generally accept returns or refunds solely for a customer-selected wrong size, wrong product, or change of mind. We may review exceptional circumstances individually. Any discretionary exception will be confirmed in writing before a return is made. This rule does not apply where we sent an incorrect product or size, or where applicable law provides a right that cannot be excluded.

Refund Timing

Once a refund is approved, we will initiate it to the original payment method within 24 hours. Initiation is different from the date the funds appear in your account. For payments processed through Shopify Payments, the refunded amount may take up to 10 business days to reach you, depending on your bank or card issuer. Contact us if the refund does not appear after this period so we can investigate with the payment provider.

Contact

Email: support@agoodpick.com
Phone: +1 484 298 9339

Support requests can be submitted at any time. We aim to respond within 24 hours, although unusually high inquiry volume may cause a longer response time.